Crisis management Workshop
Introduction
Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time.
Fortunately, one does not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help the organization prevent, respond, and recover from all crises. This two-day course will help participants ensure that their organization is ready to manage any kind of crisis.
Course Objectives
By the end of this course, you will be able to:
- Know how to assign people to an appropriate crisis team role
- Learn how to conduct a crisis audit
- Establish the means for business continuity in any given situation
- Determine how to manage incidents
- Help teams recover from a crisis
- Apply the crisis management process in any situation
Methodology
- Individual exercises, group exercises / discussions
- peer-teaching activities
- Case studies
- Role Play
- Kinesthetic exercises
- Video clips
Who Should Attend?
- Supervisors
- Managers
- Administration
- Heads of Departments
- Leaders
Training Delivery
- Face to Face Training
or
- Remote Training via Zoom Platform
- Day One
- Day Two
Day One
MODULE 1: INTRODUCTION & COURSE OVERVIEW
MODULE 2: DEFINE CRISIS MANAGEMENT
MODULE 3: TRAINING LEADERS & STAFF
MODULE 4: CONDUCTING CRISIS AUDIT
MODULE 5: DEVELOPING A RESPONSE PROCESS
MODULE 6: INCIDENT MANAGEMENT TECHNIQUE
Day Two
MODULE 7: WORKING THROUGH THE ISSUES
MODULE 8: EMERGENCY OPERATIONS CENTRE
MODULE 9: BUILDING BUSINESS CONTINUITY & RECOVERY
MODULE 10: PUTTING IT IN PRACTICE: WALLIALLIA FOREVER
MODULE 11: RECOVERING & MOVING ON
MODULE 12: WRAPPING UP
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