Effective Administrative & Office Management
Introduction
Managing an ‘office’ really means handling administrative procedures and dealing with the people around you. On the one hand, efficiency is everything, as you focus on improving processes and streamlining procedures. On the other, however, the so-called ‘soft’ skills are essential as well, since you deal with people throughout the organisation, plus suppliers and even customers. Reaching goals through people requires interpersonal finesse and perhaps also the ability to sacrifice efficiency for harmony. Many people look to you to maintain a positive working atmosphere within the office or department.
You can improve your performance in each of these areas of responsibility, and that is the goal of this program. Besides acquiring tools and techniques that will allow you to do these things better, you will also focus on the skills you need to manage and develop yourself. The end result is that you will be much more self-aware, know how to create a stimulating and productive environment and have an action plan to start achieving it.
Course Objectives
By the end of this course, you will be able to:
- Pinpoint the areas where you can improve your administrative procedures and people management skills
- Learn how to buy more effectively and work as a team with your suppliers
- Understand how to plan and administer a department budget
- Explore ways to work with others that achieve your desired goals and find creative ways to solve problems
- Learn about your personal style of handling conflict situations and discover how to develop alternative strategies
- Create a personal development plan.
Methodology
- Interactive Lectures
- Case studies
- Practical Exercises
Who Should Attend?
- Newly appointed office managers
- Management assistants/ executive secretaries who are about to take on the role of leading others.
Training Delivery
- Remote Online Training via Zoom Platform
- Face-to-Face Training
- Day One
- Day Two
Day One
MODULE 1: MANAGING ADMINISTRATIVE PROCEDURES - MANAGING THE OFFICE
MODULE 2: MANAGING ADMINISTRATIVE PROCEDURES - INCREASING PRODUCTIVITY & EFFICIENCY
MODULE 3: MANAGING ADMINISTRATIVE PROCEDURES - CREATIVE PROBLEM SOLVING & DECISION MAKING
MODULE 4: MANAGING ADMINISTRATIVE PROCEDURES - ORGANISING & MANAGING PROJECTS
MODULE 5: MANAGING ADMINISTRATIVE PROCEDURES - MANAGING YOUR DEPARTMENT'S FINANCES
Day Two
MODULE 6: MANAGING ADMINISTRATIVE PROCEDURES - OFFICE MANAGEMENT & HOUSEKEEPING
MODULE 7: MANAGING ADMINISTRATIVE PROCEDURES - BUILDING A PERSONAL PLAN FOR ACHIEVING GOALS
MODULE 8: MANAGING PEOPLE - WORKING WITH OTHERS TO ACHIEVE RESULTS
MODULE 9: MANAGING PEOPLE - MANAGING CONFLICT IN YOUR OFFICE
MODULE 10: MANAGING PEOPLE - COACHING OTHERS FOR MAXIMUM PERFORMANCE
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