Effective Communication Strategies
Introduction
For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.
The Communication Strategies workshop will help participants understand the different methods of communication and howto make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.
Course Objectives
By the end of this course, you will be able to:
- Understand what communication is
- Identify ways that communication can happen, barriers to communication and how to overcome them
- Develop their non-verbal and para-verbal communication skills Use the STAR method to speak on the spot
- Listen actively and effectively and how to ask good questions
- Use appreciative inquiry as a communication tool
- Adeptly converse and network with others
- Identify and mitigate precipitating factors, and establish common ground with others
Methodology
- Individual exercises, group exercises / discussions peer- teaching activities
- Case studies
- Role Play
- Kinesthetic exercises
- Video clips
Who Should Attend?
- Supervisors
- Managers
- Administration
- Heads of Departments
- Leaders
Training Delivery
- Face-to-Face Training
or
- Remote Training via Zoom Platform
- Day One
- Day Two
Day One
MODULE 1: INTRODUCTION & COURSE OVERVIEW
MODULE 2: THE BIG PICTURE
MODULE 3: UNDERSTANDING COMMUNICATION BARRIERS
MODULE 4: PARAVERBAL COMMUNICATION SKILLS
MODULE 5: NON-VERBAL COMMUNICATION
MODULE 6: SPEAKING LIKE A STAR
Day Two
MODULE 7: LISTENING SKILLS
MODULE 8: ASKING GOOD QUESTIONS
MODULE 9: APPRECIATIVE INQUIRY
MODULE 10: MASTERING THE ART OF CONVERSATION
MODULE 11: ADVANCED COMMUNICATION SKILLS
MODULE 12: WRAPPING UP
You May Also Be Interested In
Be Updated on the latest HR & Training Best Practices
0
Stay Updated to the Latest HR News & Training Trend
Subscribe to Our Newsletter
By providing your information above, you consent to receive marketing emails from PM Resources Sdn Bhd, which will include the latest news and updates related to our businesses. Our privacy policy contains information how we store and process your data.
