High Impact Telesales Skills
Introduction
Telesales professionals are a unique breed that has to be thick skinned to deal with objections and rejections. They need amazing self-discipline, self-motivation and resilience to keep moving forward through the smoke screen of objections to find appointments & sales day in and day out.
They need to be professional listeners and eloquent speakers. They realize that they can only survive in this high- pressure environment if they begin to look at the world through their customers’ perspective and act accordingly.
They employ proven rapport building telephone techniques to gain trust and prosper. They are masters at the ability to create pictures in the prospect’s mind through what they say and how they say it. To top it all off, they require razor sharp consultative selling skills to solve customer problems through offering the most beneficial solutions.
Course Objectives
By the end of this course, you will be able to:
- Comprehend the right call structure
- Display expertise in telephone communication & negotiation
- Comply to persuasiveness techniques using empathy – an emotional intelligence tool
Methodology
- Activity based training
- Relevant games & simulations
- Group discussions / Case studies Interactive storytelling
- Slide presentations / 2-way interactions Group exercises / Role plays
- Q&A
Who Should Attend?
Telephone sales team members
Training Delivery
- Face to Face Training
or
- Remote Training via Zoom Platform
- Day One
- Day Two
Day One
MODULE 1: REVIEW OF EXPECTATIONS AND CHALLENGES
MODULE 2: ENGAGING AND CONVINCING PROSPECTS OVER THE PHONE
MODULE 3: REVIEW OF OUR PRODUCT FEATURES AND BENEFITS
MODULE 4: EMOTIONAL PERSUASION USING EMPATHIC PROBING QUESTIONS
MODULE 5: RAPPORT BUILDING INTERACTIVE COMMUNICATION FLOW
MODULE 6: DEVELOPING AN ENGAGING VOICE – A KEY TOOL IN TELESALES
MODULE 7: SCRIPT DEVELOPMENT WORKSHOP
Day Two
MODULE 8: DEVELOPING A BENEFIT BASED EMOTIONAL CALL DIALOGUE
MODULE 9: CALL OPENING
MODULE 10: GETTING PAST THE 1ST 20 SECONDS WITH THE RIGHT PERSON
MODULE 11: SELLING ATTEMPTS 1, 2 & 3
MODULE 12: CLOSING THE SALE
MODULE 13: HANDLING OBJECTIONS – TYPES OF OBJECTIONS
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