Leadership in Managing Difficult Employees & Domestic Inquiry Procedures
Introduction
Every manager is a human resource (HR) manager and needs to manage his subordinates effectively for better industrial harmony and greater productivity. Every manager needs to know how to manage difficult employees effectively so that it does not escalate into a costly legal/industrial dispute.
The course is specially designed to equip managers to have the leadership, legal, and technical knowledge in managing difficult employees and the technical know-how to handle domestic inquiry (DI) procedures.
Course Objectives
By the end of this course, you will be able to:
- Manage common misconducts in accordance with the Malaysian Employment Act 1955
- Attend to employee grievances and reduce employee conflict to create a harmonious workplace
- Draft show cause letters/charge sheet
- Distinguish between a show cause letter and a charge sheet
- Evaluate facts and evidence when drafting a show cause letter/charge sheet
- Identify Domestic Inquiry role players
- Understand the flow of a Domestic Inquiry (DI) Procedure
- Understand the roles of Panel members, the do’s and don’ts during the DI
- What to do post DI? Panel’s report and findings
- Procedure at the Industrial Court — how to manage a representation which as been referred to the Industrial Court
Methodology
Case study and Group discussion.
Who Should Attend?
- SME Owners
- Head of Department/Line Managers
- Executives
- Team Leaders
- Supervisors
- Human Resource Practitioners
Training Delivery
- Face to Face Training
or
- Remote Training via Zoom Platform
- Day One
- Day Two
Day One
MODULE 1: INTRODUCTION
MODULE 2: MANAGING MISCONDUCTS
MODULE 3: RE-DOMESTIC INQUIRY
Day Two
MODULE 4: DOMESTIC INQUIRY
MODULE 5: POST DOMESTIC INQUIRY
MODULE 6: MOCK DOMESTIC INQUIRY (DI)
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