Master Effective Interpersonal & Communication Skills to Excel in Your Career
Introduction
Mastering interpersonal communication and effectively managing workplace relationships is vital for achieving positive outcomes. Professionals with strong interpersonal skills can enhance teamwork, gain the leadership team’s confidence, and cultivate solid client relationships. Developing interpersonal and communication skills is indispensable in today’s fast-paced and virtual work environment, underscoring the significance of trusted relationships.
Interpersonal skills benefit leaders and employees by enhancing emotional intelligence, increasing confidence and assertiveness, improving communication and negotiation abilities, and strengthening relationships and collaborations. These competencies also contribute to exceptional employee retention rates, welcoming work environments, and better customer relationships.
Acknowledging differing opinions and communication gaps is vital for successful communication. Fostering trust and positivity ensures messages are well-received and free from negative perceptions. Open communication can mitigate employee conflict, stress, and disruption, transforming client relationships into enduring partnerships.
This course has been developed with input from numerous participants to address highly relevant scenarios in the Malaysian work environment. It is designed to assist professionals in unlocking their full potential by practising proven techniques to enhance emotional intelligence, boost confidence, refine communication and persuasion skills, and cultivate stronger relationships. The course effectively equips participants with the necessary methods to manage intricate communication challenges and has garnered positive feedback from past attendees.
Course Objectives
Upon completion of this course, participants will be able to:
- Hold clear communication by recognising internal and external noise barriers that can distort messages and intentions.
- Demonstrate the ability to communicate in a way that builds trust and respect.
- Demonstrate the ability to be an active and empathetic communicator.
- Effectively communicate with others by recognising which personality traits dominate the listener and tailoring the message to suit their preferences.
- Persuade effectively by first observing body language and words being used.
- Develop positive strategies for engaging in challenging conversations.
- Constructively manage criticism and appropriately respond to it.
- Develop positive ways of dealing with conflict.
- Build a positive connection by building a better rapport.
- Create a positive first impression by displaying confidence, credibility, and professionalism to ensure successful communication.
Methodology
This training is highly interactive, as participants can practice the lessons in the course. The training methodology uses a complete learning system with well-defined objectives achieved through lectures, role-play, and group exercises.
Who Should Attend?
This course is for all employees who aspire to advance their careers by enhancing their interpersonal skills. Improving their ability to communicate and build trusted relationships can drive positive changes in their respective organisations. Furthermore, for those responsible for managing people in their department or needing to exert influence among peers from other departments, these skills are essential to success in their roles.
- Professionals working in a team
- Individuals who hold leadership positions
- Employees who have growing responsibilities in their organisation
- Leaders and employees communicating with clients and stakeholders
Training Delivery
- Face to Face Training
or
- Remote Online Training via Zoom Platform
- Day One
- Day Two
Day One
MODULE 1: E.M.P.A.T.H.Y IN COMMUNICATION MODEL
MODULE 2: MAKE A GOOD FIRST IMPRESSION
MODULE 3: UNDERSTAND OTHERS BY READING NONVERBAL SIGNALS
MODULE 4: LEADERSHIP PRESENCE, INFLUENCE AND EMINENCE
Day Two
MODULE 5: PERSONAL STYLES IN COMMUNICATION
MODULE 6: SAFE SPACE
MODULE 7: THE ART OF FEEDBACK
MODULE 8: CONFLICT RESOLUTION
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