Professional Branding, Image & Etiquette
Introduction
A polished appearance and sophisticated demeanour create a great impression, while a positive image builds confidence and the attractive public persona necessary for work and social success. One of the hallmarks of a company’s image comes from the quality of the behaviour and relationships between members within an organization. When you represent your organization, customers perceive the organization through the way you interact, look, and talk and behave. Good image, grooming and etiquette is about conducting oneself in a professional manner in every aspect related to work, in terms of both approach and mindset. All business experts agree that good manners promote good business. This is how important business etiquette image and grooming is.
Course Objectives
By the end of this course, you will be able to:
- Develop self-professionalism with a confident personality and professional appearance in the way we look, dress, and behave in business meetings and social gatherings
- Develop professionalism at work and in various business situations with proper etiquette and communication skills
- Handle initial contact and business introductions professionally and confidently
- Gain practical tips on handling the most important issues related to professional workplace attire
- Follow key guidelines of proper written communication etiquette
- Display proper attention to etiquette and protocol when dealing with official and governmental projects
- Increase integrity and professionalism during business meetings and discussions
Methodology
- Short lectures to reinforce the basics
- Liberal use of discussions to enhance understanding and confidence
- Individual and group exercises that are workplace oriented
- Video presentations
- Extensive use of training activities including exercises, quizzes, role-plays, and games that stimulate learning and participation
- A brief workbook provided for the workshop and utilised throughout the workshop
Who Should Attend?
Especially suitable for managers looking to develop and improve their business etiquette, image and grooming skills and will also receive an overview of industry best practices as well as real-life examples.
Training Delivery
- Face to Face Training
or
- Remote Training via Zoom Platform
- Day One
- Day Two
Day One
MODULE 1: DEVELOP SELF ESTEEM
MODULE 2: BUSINESS ATTIRE & PROFESSIONALISM
MODULE 3: INTER-PERSONAL ETIQUETTE & BUSINESS PROTOCOL
MODULE 4: GREETING AND INTRODUCTIONS
Day Two
MODULE 5: POSTURE & BODY LANGUAGE
MODULE 6: MASTERING THE ART OF COMMUNICATION & HUMOUR
MODULE 7: ART OF CONVERSATION & BUSINESS PROTOCOL
MODULE 8: TELEPHONE ETIQUETTE
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