Communication and Interpersonal Skills are what we use when we communicate and deal with other people face-to-face. Everything we say and do to another person will have an effect on them, even though we often do not realise it. Our Interpersonal Skills can either help or hinder our relationships with other people.

When we communicate with another person we have no choice but to make impression on each other. When we make the impression we want our Interpersonal Skills is high.

To be successful in terms of Interpersonal Skills we need to create and maintain good relationships with people, both at work and socially. Knowing how to handle difficult situations and people will improve our personal effectiveness.

For us to be successful at work we need the flexibility to deal with a variety of people and situations. Developing our Interpersonal effectiveness and Human Relations will allow us to achieve this.