Communication Skills for Workplace Success
Introduction
Effective communication is a crucial factor in keeping a business together. Without it, managers may struggle to motivate and lead their teams, while employees may fail to understand the company’s vision and priorities. Therefore, managers and employees must have strong communication skills to support the business’s growth.
Although communication may seem simple, miscommunication can cause conflicts and project delays. Successful communication can help us understand people and situations better and avoid such issues. It is a valuable tool that can help us overcome differences, foster trust and respect, and create an environment that encourages sharing ideas and problem-solving.
Good communication skills also enhance employee engagement, teamwork, decision-making, and interdepartmental communication. Employees with solid communication skills are the best ambassadors for any organisation, which is why communication skills are highly sought-after soft skills.
We asked thousands of participants about their communication challenges and incorporated their feedback. As a result, this training is highly relatable to the Malaysian work environment.
Course Objectives
By the end of this course, you will be able to:
- Understand the need to be self-aware and manage communication barriers before it gets in the way of successful communication
- Demonstrate the ability to be a successful listener by being a global listener and applying a 7-pillar EMPATHY framework
- Demonstrate the ability to communicate with confidence and clarity through verbal and nonverbal techniques
- Apply the personality model as a basis for customising ways of communicating with different personalities
- Apply self-management techniques to converse calmly and objectively
- Discover how to connect with others and build better relationships through trust
Methodology
This training is highly interactive, as participants can road-test the lessons. The training methodology uses a complete learning system with well-defined objectives achieved through lectures, role-play, and group exercises.
Who Should Attend?
- All leaders and employees.
Training Delivery
- Face-to-Face Training
or
- Remote Online Training via Zoom Platform
- Day One
- Day Two
Day One
MODULE 1: THE COMMUNICATION MODEL
MODULE 2: SUCCESSFUL LISTENING
MODULE 3: UNDERSTANDING OTHERS BY READING NONVERBAL CUES
MODULE 4: COMMUNICATE WITH CONFIDENCE AND CLARITY
Day Two
MODULE 5: PERSONALITY PROFILE AS A BASIS FOR CRAFTING SUCCESSFUL COMMUNICATION
MODULE 6: BUILDING PSYCHOLOGICAL SAFETY AND OPEN COMMUNICATION
MODULE 7: BUILDING PSYCHOLOGICAL SAFETY AND OPEN
MODULE 8: BUILDING TRUST AND RELATIONSHIPS IN THE WORKPLACE
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